Last Updated: 05/02/2026

NetCommerce S.A.L. (“NetCommerce”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, payment services, and related platforms (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide secure and efficient payment services. This may include:

a. Business and Contact Information

  • Merchant name, company name, and registration details

  • Contact details such as email address, phone number, and business address

  • Authorized representative information

b. Transaction Information

  • Transaction amount, date, time, and status

  • Payment method type (e.g., card brand)

  • Merchant and transaction reference details

NetCommerce does not store sensitive cardholder data such as full card numbers, CVV, or PINs, except where required and permitted under PCI-DSS standards.

c. Technical and Usage Information

  • IP address, browser type, device information

  • Website usage data and logs

  • Cookies and similar technologies (see Section 8)

d. Customer Support Information

  • Communications sent to our support teams

  • Information provided to resolve technical or operational issues

2. How We Use Information

NetCommerce uses collected information for the following purposes:

  • To process and manage payment transactions

  • To provide, operate, and improve our Services

  • To support merchant onboarding and account management

  • To monitor transactions and prevent fraud

  • To comply with legal, regulatory, and contractual obligations

  • To respond to inquiries and provide customer support

  • To maintain system security and operational integrity

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal or regulatory obligations

  • Legitimate business interests, including fraud prevention and security

  • Consent, where required by applicable law

4. Data Sharing and Disclosure

NetCommerce may share information only as necessary and under strict controls, including with:

  • Payment networks and financial institutions for transaction processing

  • Service providers and technology partners supporting our operations

  • Regulatory authorities or law enforcement, when required by law

  • Auditors and compliance bodies, for regulatory or certification purposes

We do not sell or rent personal data to third parties.

5. Data Security

Security is a core priority at NetCommerce. We apply technical and organizational measures aligned with PCI-DSS standards and industry best practices, including:

  • Secure data transmission and access controls

  • Continuous monitoring and risk management

  • Restricted access to sensitive information

  • Regular security reviews and system updates

While no system can guarantee absolute security, we continuously work to protect information against unauthorized access, loss, or misuse.

6. Data Retention

We retain personal and transaction data only for as long as necessary to:

  • Fulfill contractual and operational requirements

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

Data is securely deleted or anonymized once retention is no longer required.

7. Your Rights

Subject to applicable laws, individuals may have the right to:

  • Access personal data held by NetCommerce

  • Request correction or update of inaccurate data

  • Request deletion of personal data, where legally permissible

  • Object to or restrict certain processing activities

Requests may be submitted using the contact details provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality and performance

  • Analyze usage trends

  • Enhance user experience

You may manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. NetCommerce is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of those websites.

10. International Data Transfers

Where applicable, data may be processed or stored outside your country of residence. In such cases, NetCommerce ensures appropriate safeguards are in place in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

NetCommerce may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Updated versions will be posted on our website with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our data protection practices, please contact us at:

NetCommerce S.A.L.
Email: [info@netcommerce.com.lb]
Address: [9th Floor, Montelibano Tower, Nahr El Mot, New Jdeideh, Lebanon]